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Team Extranet: CUSTOMER SUPPORT AND CASE MANAGEMENT TOOLS
Team Extranet's Customer Support and Case Management Tools gives you the flexibility to enter call center information from anywhere.
Functionality Includes:
 - Log support and other customer requests via an easy-to-use interface.
- Assign cases to support personnell and also auto-assign requests using alert sequences
- Ability to trace and post activity logs to cases
The customer support module also has advanced features. Custom information fields (text, pulldown, or checkboxes) allow you to customize requests to suit your products or services. Customer Support features include the ability to label and input: support contract numbers, product codes, revision numbers, request types, any type of data that your company/team needs to efficiently interact and respond to external requests.
The Team Extranet customer support module is easy to configure and a snap to get up and running.
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